Article 1 – Definitions
Cooling-off period: The 14-day period in which the consumer can cancel the purchase without giving a reason.

Consumer: A natural person not acting in a commercial or professional capacity.

Day: Calendar day.

Distance contract: A purchase agreement made via remote communication (e.g., online).

Durable medium: Any tool that enables consumers or businesses to store and reproduce information unchanged (e.g., email).

Entrepreneur: Diorra Jewelry, offering high-end jewelry products (rings, necklaces, earrings, bracelets) online.

Right of withdrawal: The consumer’s right to cancel the purchase within the cooling-off period.

Remote communication technique: Tools used to form a contract without physical presence (e.g., website, email).

Article 2 – Applicability
These Terms & Conditions apply to all offers, purchases, and contracts made via the Diorra Jewelry website. By purchasing from us, the consumer agrees to these terms.

A digital copy will be available before contract completion and can be saved for future reference.

In case of conflicting terms, the most favorable condition for the consumer will apply.

Article 3 – Company Information
Business Name: SCALIX COMMERCE LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Registration Number:  78183464

Article 4 – The Offer
All offers:

  • Clearly state validity, pricing, and any special conditions.

  • Include accurate descriptions. Images are for illustrative purposes only.

  • Disclose total price, shipping costs, taxes, and the right of withdrawal.

  • Diorra Jewelry reserves the right to adjust or cancel offers.

Article 5 – The Contract
A purchase contract is concluded when the consumer accepts the offer and fulfills the payment conditions.

For online purchases:

  • We confirm receipt electronically.

  • We ensure secure data transmission and safe payment gateways.

  • We may decline or modify an order with reasonable justification.

Article 6 – Right of Cancellation
Consumers may cancel their order within 14 days of receiving the product.

Requirements:

  • Product must be returned in original condition and packaging.

  • Notice of cancellation must be sent via email or in writing.

  • Returns must be made within 14 days of notice.

Article 7 – Return Costs & Refunds
Return shipping costs are the consumer’s responsibility.

Refunds are processed within 14 days of receiving the returned item or valid proof of return.

Article 8 – Pricing
Prices remain fixed during the stated validity period, excluding VAT, duties, or typos.

For international orders:

  • Customs duties and import taxes are the buyer’s responsibility.

Article 9 – Product Conformity & Warranty
Products will:

  • Match the descriptions.

  • Meet reasonable expectations for quality.

Warranty excludes:

  • Improper use, third-party repairs, modifications, and normal wear and tear.

  • Issues must be reported within 14 days of delivery.

Article 10 – Delivery
Orders are processed with care and delivered to the address provided.

Delivery is within 30 days, unless otherwise agreed.

Delays will be communicated. Consumers may cancel with a full refund if delivery exceeds this period.

If unavailable, a similar replacement may be offered. Consumers can decline.

Article 11 – Duration Agreements
Applies to subscription-based or recurring deliveries.

Open-ended contracts can be canceled with one month’s notice.

Fixed-term contracts will not auto-renew unless agreed.

Contracts longer than one year may be canceled after 12 months.

Article 12 – Payment
Payment must be completed during checkout or as otherwise agreed.

Inaccuracies in payment info must be reported promptly.

Article 13 – Complaints
Complaints must be reported within 7 days of discovering the issue.

You will receive a response within 14 days.

If the complaint is valid, we’ll repair, replace, or refund at no cost.

Article 14 – Disputes
We aim to resolve all disputes amicably.

If needed, disputes may be escalated to a recognized dispute resolution body.

Article 15 – Force Majeure
Diorra Jewelry is not liable for delays or failures due to events beyond our control, including natural disasters, strikes, or technical outages.

Article 16 – Governing Law
All agreements and disputes shall be governed by the laws of USA, unless mandatory consumer laws state otherwise.

Article 17 – Updates to Terms
We may revise these terms as needed.
Consumers are advised to review the latest version on our website before making a purchase.